F.A.Q. – ie Frequently Asked Questions.

We also have a site like this, as you can see, and we strive to build it to help you stay informed about our web store.

Don’t forget that what you can’t find here is something we’re happy to answer. So feel free to contact us on the contact page or on the phone number there, the Kitsimono workshop customer service is here for you and is in a hurry to answer!

No need to hesitate, ask if you are interested, because it is the simplest for both of us.

One of the most important things you are most curious about is understandable – but they didn’t always dare to ask:

Yes, we are a Hungarian company. We offer artwork for sale and sell tea and tea supplements.

Where are we delivered? To the countries of the European Union and of course to Hungary!

Will the Kitsimono web store ship to the UK after Brexit?2021-03-01T17:55:58+00:00

Our online store only sells in the European Union. This includes all countries outside Hungary that are members of the community (whether they have joined the Eurozone or not). If you work or live in the UK and would like to order something from us, feel free to contact us by email before placing your order!

Coronavirus here or there – that’s how we take care of you and ourselves2020-05-23T21:04:07+00:00

The Coronavirus is bored and fearful and some people are loves to see it calmly. We take it seriously and that is why we want to share / let you know how we handle the goods and packages you have ordered from me. Therefore, we let you know the following information so that everyone can, in their sole discretion, consider ordering from us or not in this context:

  • The outer packaging of all consignments arriving at our site is disinfected by alcohol spraying and all goods are deposited with one week of “rest” outside the warehouse. During this time, no one can touch them. After a week of forced rest, we begin handling and storing the goods. This may slow down the delivery of some products, but if there is such a case, we will contact the customer immediately.
  • Each item is moved, packed and handed over to the courier in rubber gloves only while wearing a mask.
  • No person other than the workshop workers (who work in the protective accessories mentioned above) may enter or enter the storage, product handling and packaging location of the Kitsimono Web Store products.
  • Our workshop adheres to the tightening of any government regulations, but despite some reliefs, we only follow these effective reliefs with a long wait.

As the official position is divisive and the outcome of the virus is unpredictable, these measures will be maintained for an unforeseen, uncertain and long-term period.

We believe that excessive precaution should not be a problem.


Go to the offer!

If I order a fragile item, won’t it break during shipping?2020-02-09T22:38:38+00:00

The Kitsimono workshop has nearly a decade of domestic and international parcel delivery experience. Our packages tend to arrive intact. Therefore, we do our best because it is in your mutual interest to receive your order intact from the couriers. We always try to pack it in such a way that we do not damage our belongings and, of course, use as little unnecessary material as possible. If possible, we use recycled materials and environmentally friendly bulking materials.

We are always developing our packaging methods, as we also seek to respond to technical developments in the transportation industry.

The ceramic shown in the picture is the same as what I get?2019-01-16T23:54:08+00:00

Yes, every photo is made of the ceramic that we will send to you after your order. You can be sure, what you will unpack and handle, because these ceramics are unique products that do not make two identical.

Can I watch the ceramics and the paintings live?2019-01-16T23:43:13+00:00

Unfortunately, we are currently unable to provide this. That’s why we try to present every product in our webshop as much as possible from as many sides and angles as possible. If you have any questions, please feel free to contact our customer service.

Can I take my order somewhere personally?2019-01-16T23:41:21+00:00

At the moment, we can only send the ordered products to the location indicated as the shipping address by courier service.

How much is the shipping fee?2020-02-09T22:18:33+00:00

Shipping charges may vary from country to country!
For detailed information, please contact us or read our Terms and Conditions!

Are the ceramics seen in the webshop are coming from Japan?2021-03-01T17:46:26+00:00

The ceramics shown in the webshop can be of many kinds. It can be unique domestic workshops or really works from Japan, but you can also find Chinese and Taiwanese works and also Korean in our ceramics supply. We try to share all the information with you in the product descriptions, but if something is missing and you need accurate information, ask – we will be happy to answer!

If you would like more information or have any questions about any of them, please feel free to contact our Customer Service – we are at your disposal.

I’ve ruined my order! I want to change it. What to do?2019-01-16T23:28:06+00:00

First of all, calm down, there’s nothing wrong. There are people who sitting behind the computer and orderings, we will solving. Write us an email, or if you don’t go very different, call me. Let us help you. It is important for us you are to be satisfied!

I’d like to send a gift somebody. What should I do?2019-01-16T23:20:23+00:00

First and foremost, let us know as soon as possible before the package is sent. In this case, please provide us with an address where we can send out the invoice – if you do not want it to be included in the package.

What kind of courier do you work with?2019-01-16T23:17:11+00:00

The Kitsimono Webshop’s partner is the GLS courier service. They deliver our packages.

Would you interested in media appearance? Would you appear on our website or article?2019-01-16T23:13:08+00:00

With this kind of inquiry, everything depends on what you want and where. We respond to, and talk about, cultural, artistic, lifestyle, and similar inquiries. We ask you to start with any such inquiries by e-mail.

I’m an Influencer, am I interested in you?2019-01-16T00:07:40+00:00

Although this is the other way around, it is usually the influencer that you are looking for, but if you have already developed it, contact us and see. We do not consider the influencer phenomenon to be a devil, but for this we have to win our liking, not enough for us if there are many followers. So on it, write to us!